Refund policy

Return & Refund Policy

At Buytrex, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience.

1. Return Eligibility

Customers may request a return within 7 days of delivery if a product arrives damaged, defective, incorrect, or incomplete. Items should be returned with their original packaging and accessories where reasonably available.

2. Non-Returnable Products

For hygiene and safety reasons, certain personal-care and medical products may not be eligible for return once opened or used, except where defective, damaged, incorrect, or otherwise required by applicable law.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Please provide your order number and photos or videos showing the issue, where possible. We will review your request and arrange an appropriate resolution.

4. Refund Processing

Once a refund is approved, we aim to process it within 5–7 business days. Refunds will generally be issued to the original payment method where possible. The time taken for the funds to appear may depend on your bank or payment provider.

For cash-on-delivery orders, our team will contact you to arrange an appropriate refund method.

5. Order Cancellation

Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped, the applicable return process may apply.

6. Return Shipping Charges

For damaged, defective, incorrect, or incomplete items, we will coordinate an appropriate resolution in accordance with applicable law. For other approved returns, any applicable shipping charges will be communicated before the return is arranged.

7. How to Request a Return or Refund

Please provide your order number, registered contact details, and the reason for your request. Supporting photos or videos may also be requested.

8. Policy Updates

Buytrex may update this policy when necessary. The latest version will be published on our website. Nothing in this policy limits consumer rights under applicable law.

Contact Information

Buytrex

Website: https://buytrex.shop

Email: buytrex.in@gmail.com

Phone: +91 7593883631

Instagram: https://www.instagram.com/buytrex.in/