Shipping policy

Shipping Policy – Buytrex

Last Updated: 19 October 2026

At Buytrex, we aim to deliver your orders safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through https://buytrex.shop.

1. Order Processing Time

Orders are typically processed within 1–3 business days after confirmation of payment or order verification.

Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

2. Estimated Delivery Time

Estimated delivery times within India are:

- Kerala: 2–5 business days after dispatch.
- Other states in India: 4–8 business days after dispatch.
- Remote locations: Delivery may take additional time.

These are estimates and are not guaranteed delivery dates. Actual delivery times depend on the delivery partner, destination, weather, and other operational circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions stated in the relevant promotion.

4. Order Tracking

Where tracking is available, tracking details will be shared through the contact information provided at checkout, such as email or SMS.

Tracking updates may take some time to appear after the courier collects your order.

5. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and reachable contact number.

If delivery fails because of incorrect address details, the customer being unavailable, or repeated unsuccessful delivery attempts, the courier may return the package to the sender.

Please contact us promptly if you notice an error in your shipping details.

6. Delayed or Lost Shipments

Although we work to ensure timely delivery, delays may occur due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can help investigate.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery.

Include your order number and clear photographs or videos of the issue, where possible. We will review your request and arrange an appropriate resolution under our Return and Refund Policy and applicable law.

8. Order Cancellation

Cancellation requests may be accepted before dispatch. Once an order has been shipped, cancellation may no longer be possible, and the applicable return process may apply.

If an order is cancelled after payment has been collected, any approved refund will be processed in accordance with our Return and Refund Policy.

9. Contact Information

For questions about shipping, delivery, or order tracking, please contact us:

Business Name: Buytrex

Website: https://buytrex.shop

Email: buytrex.in@gmail.com

Phone: +91 7593883631

Instagram: https://www.instagram.com/buytrex.in/

Location: Kerala, India

Thank you for shopping with Buytrex!